How can I empower my customers to manage their own subscriptions?

Question

Merchants often spend too much time on support tickets for simple tasks like updating cards or downloading invoices. This answer highlights the "Customer Portal" as the solution.

alpocr · Accepted Answer

You can significantly reduce your support workload by enabling the 4Geeks Customer Portal. This is a secure, self-service interface where your customers can log in to manage their accounts without contacting you.

Through the portal, customers can:

Update Payment Methods: Add new cards or remove expired ones to ensure subscriptions don't fail.
View Payment History: Download past invoices and receipts for their own accounting.
Cancel or Upgrade: Change their subscription plan (if you allow it) instantly.

This portal is available out-of-the-box and can be configured to match your branding. For setup instructions, see the Customer Portal guide.

How can I empower my customers to manage their own subscriptions?

1 Answers