A key differentiator of 4Geeks is the "Human-in-the-loop" approach. This answer explains how real humans ensure the AI doesn't make mistakes and outlines the ongoing maintenance provided.
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Human Orchestration is the safety net that ensures your AI agents perform reliably. Unlike "set it and forget it" bots, 4Geeks employs a team of real human geeks who:
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Review Setups: They manually verify the agent's configuration before it goes live.
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Monitor Performance: They watch for anomalies in real-time.
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Intervene: If the AI encounters a nuanced negotiation or an edge case it cannot handle, the system escalates the issue to a human (via tools like Slack) to prevent errors.
Post-Deployment Support
Maintenance is continuous. The team provides performance optimizations, such as retraining the agent on new data or updating prompts to match evolving Large Language Models (LLMs).
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Starter Plans: Basic monitoring and email support.
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Custom/Enterprise Plans: SLA-backed support with 24/7 availability and priority fixes.
This ensures you get the efficiency of AI with the reliability of a human workforce. For more on how this service is structured, visit the Agents Catalog.
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